Support
How can we help?
Find help with your Yemevo account, subscriptions and using the app.
Account & Sign-In
Having trouble signing in, want to update your account details, or delete your account? We’re here to help.
- Sign-in / login
- Manage your account
- Password / authentication
- Delete your account
Subscription & Yemevo Pro
Yemevo Pro subscriptions on iPhone are managed through the Apple App Store.
- Purchases and subscriptions on iOS are processed by Apple
- Cancel or manage your subscription in Apple’s subscription settings
- You can restore purchases from the Yemevo app
- Yemevo does not store full Apple payment details
- Refunds for App Store purchases are handled through Apple
Meal Scan & Nutrition
Meal Scan analyzes a photo of your meal and produces an estimate of the dish, calories, and nutrients.
Results are estimates and may be inaccurate.
Yemi
Yemi helps with planning, progress, and personal recommendations.
Yemi does not replace medical advice, diagnosis or treatment.
Privacy & Data
You can find details about how we process your data in our Privacy Policy.
Technical Issues
If something doesn’t work as expected, fully closing and reopening the app and making sure you’re on the latest version often helps.
- Check your internet connection
- Restart the app
- Update the app
Need more help?
Write to us and briefly describe your issue. Please don’t send passwords, payment details, or other confidential information.